First words on the back of the card: "Gracious Exterior." Because that matters the most. Perhaps it's their way of saying "It's not old. It's classy. You know, that whole gracious-living thing everyone's on about."

It also had "A wonderful restaurant on premises."

Lots of moving parts in an operation like this. If you're not fixing the Air Conditioner you're helping someone tune the TV or calm down a customer in the Wonderful Restaurant because he found a hair in his soup.